Before you write
This form is an operator channel, not end-to-end encrypted. What you send here is stored on our servers as plain text so that staff can read and answer it, unlike your private circles and chats. Don't include your password, your Circles passcode or private content you wouldn't want staff to read. We will never ask for your password or passcode.
- To report a post, a message or a person, use Report on the item itself. Reports go to the trust and safety queue, and you can choose to disclose the encrypted item as evidence.
- Copyright notices go through the DMCA form.
- We can't read or unlock end-to-end encrypted content for anyone, including you, so we can't recover lost messages or media.
What we keep
Your message, the e-mail address we should reply to, your account if you're signed in, the page you came from and your browser type. Staff use it to answer you. If you delete your account, the messages you sent while signed in are deleted with the rest of your content.